This privacy policy (the “Policy”) aims to inform you about our practices regarding the handling of personal information. We want to inform you about the purposes for which and how we collect your personal information, and how it is stored and used.
If you have any questions regarding this policy or our practices concerning the processing of your personal information, if you would like a copy of your personal data, or if you would like your personal data to be destroyed, you can contact us at the following address:
Personal Information Officer:
Kévin Labonté
kevin@groupeinspek.com
418.478.7811
1020 Bouvier Street, Suite 400
Quebec City, QC G2K 0H3
Our website address is: https://groupeinspek.com .
Comments
When you leave a comment on our website, the data entered in the comment form, as well as your IP address and browser user agent, are collected to help us detect spam.
Transmission of personal or confidential data and media
If you upload images to the website, we advise you to avoid uploading images containing EXIF data with GPS coordinates. Visitors to this website can download and extract location data from these images.
Witnesses
If you book an inspection on our website, you will be offered the option to save your name, email address, and physical address in cookies. This is solely for your convenience so you don’t have to re-enter this information if you book another inspection later. These cookies expire after one year.
If you enter personal information to book an inspection, the data will be entered into our system, as described below, to allow us to follow up with you in the days following your quote request. If no inspection is booked with one of our inspectors, the data will be kept in the same system indefinitely, in case you contact us to schedule another inspection.
Embedded content from other websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor had visited the other website.
These websites may collect data about you, use cookies, embed third-party tracking tools, or monitor your interactions with this embedded content if you have an account and are logged in to their website.
Collecte et utilisation des données client
Nous recueillons les renseignements personnels que vous nous fournissez volontairement par le biais de notre site Web, de formulaires, de systèmes de réservation et de communications. Ces renseignements peuvent inclure votre nom, votre numéro de téléphone, votre adresse courriel et des détails relatifs au service.
Nous utilisons ces renseignements pour :
Fournir et gérer nos services
Répondre aux demandes de renseignements et aux requêtes d’assistance à la clientèle
Envoyer des communications relatives au service, y compris des notifications par SMS (avec votre consentement)
Améliorer notre site Web et nos services
Nous ne recueillons que les renseignements nécessaires à ces fins et les traitons conformément aux lois applicables en matière de protection de la vie privée.
Consentement et communications par SMS
En fournissant votre numéro de téléphone et en donnant votre accord, vous consentez à recevoir des SMS de Groupe Inspek. Ces messages peuvent inclure des rappels de rendez-vous, des mises à jour de service et d’autres communications pertinentes.
La fréquence des messages peut varier. Des frais de messagerie et de données peuvent s’appliquer.
Vous pouvez vous désabonner à tout moment en répondant STOP. Pour obtenir de l’aide, répondez AIDE ou contactez-nous directement.
Votre consentement à recevoir des SMS n’est pas une condition d’achat.
Partage de données
Nous ne vendons, ne louons ni ne partageons vos informations personnelles avec des tiers ou des sociétés affiliées à des fins de marketing.
Nous ne partageons pas les numéros de téléphone recueillis pour le consentement aux SMS avec des tiers ou des sociétés affiliées.
Nous pouvons être amenés à partager des informations personnelles uniquement lorsque cela est nécessaire pour :
– Fournir nos services (par exemple, via des plateformes sécurisées telles que Stripe, Google Workspace et Zoho)
– Respecter nos obligations légales
– Protéger nos droits et notre sécurité.
Protection des données par SMS (inscription)
Les données d’inscription aux SMS et les enregistrements de consentement sont stockés en toute sécurité et utilisés exclusivement à des fins de communication liées aux services du Groupe Inspek. Ces renseignements ne sont ni partagés, ni vendus, ni divulgués à des tiers.
Where is your data stored?
We do not store any PHI data, such as social security numbers, health insurance numbers, or credit card numbers, and we urge our clients never to provide us with such information. When paying Groupe Inspek invoices, your credit card or bank details will be temporarily stored on Stripe’s secure website but will never remain in our environment. Because access to this information is often required while you are a Groupe Inspek client, critical personal and business data is stored in a secure digital vault (Zoho Vault) encrypted with AES-256 bits, using Transport Layer Security (TLS 1.2/1.3) encryption with strong encryption.
Other customer data is stored by Groupe Inspek with two trusted sources: Google Workspace and Zoho. Google Workspace stores data on encrypted servers in Google’s data warehouses, while Zoho uses only Amazon’s encrypted servers in the United States and Canada. For more information about the solutions we use, please click on one of the following links for a complete overview of their certifications and compliance:
How long is your data kept?
Because we value long-term customer relationships, data is retained indefinitely. This allows us to provide prompt support when our customers request assistance. However, this data is stored securely within our systems.
For users who register on our site, we also store the personal data they provide in their profile. All users can view, edit, or delete their personal information at any time. Zoho platform administrators can also view and edit this information.
What are your rights regarding your data?
If you contact us at info@groupeinspek.com , you can request a file containing all the personal data we hold about you, including any data you have provided to us. You can also request the deletion of your personal data. This does not include data kept for administrative, legal, or security purposes.
